Privacy policy

Effective Date: January 2025

At Favelins, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information in several ways, including when you place an order, subscribe to our newsletter, or fill out a contact form. The types of information we may collect include:

  • Personal Identification Information: Name, email address, phone number, billing address, and shipping address.
  • Payment Information: Credit card details, billing address, and other necessary information for processing payments (note that payment details are handled by our third-party payment processors).
  • Technical Information: IP address, browser type, device type, and browsing data through cookies.

2. How We Use Your Information

We use your information for the following purposes:

  • To process transactions and fulfill orders.
  • To communicate with you regarding your orders, including shipping details and customer support.
  • To improve our website and services based on your interactions and preferences.
  • To send marketing communications (if you have opted in).

We will only use your personal data when we have a legal basis to do so, which may include your consent, the necessity of fulfilling a contract, or compliance with legal obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your information with trusted third-party service providers who assist us in the operation of our business, including:

  • Payment processors for transaction handling.
  • Shipping and logistics companies for delivery.
  • Email marketing providers for sending promotional content (with your consent).

We ensure that any third-party providers comply with the GDPR and safeguard your data appropriately.

4. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Your Rights

As a resident of the Netherlands or Belgium, you have certain rights regarding your personal data:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your personal data under certain circumstances.
  • Right to Restrict Processing: You can request restrictions on how we process your personal data.
  • Right to Object: You can object to processing based on our legitimate interests or for direct marketing purposes.
  • Right to Data Portability: You can request a copy of your data in a structured, commonly used format.

If you would like to exercise any of these rights, please contact us at info@favelins.com.

6. Security of Your Data

We take reasonable steps to protect your personal data from unauthorized access, loss, misuse, and disclosure. This includes the use of secure servers, encryption, and access controls.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your user experience. Cookies help us analyze website traffic, remember your preferences, and personalize your experience. You can control cookie preferences through your browser settings.

For more details on the cookies we use, please refer to our Cookie Policy.

8. International Transfers

Your data may be processed by third parties outside the EU. We ensure that appropriate safeguards are in place to protect your data when transferred internationally, in accordance with the GDPR.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated version on this page and update the "Effective Date" at the top. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: info@favelins.com
27, Old Gloucester Street, LONDON, WC1N 3AX, UNITED KINGDOM